Quality Management & ISO 9001:2015
Our Commitment to Quality
At Brownsville Mooring LLC, quality is built into every aspect of our operations, from planning and communication to execution on the dock. We are proud to be ISO 9001:2015 certified, an internationally recognized quality management standard that demonstrates our commitment to consistency, accountability, and continuous improvement.
To our knowledge, Brownsville Mooring LLC is the only line handling company serving South Texas and The Port of Brownsville, that has achieved ISO 9001:2015 certification. This distinction reflects our dedication to operating at a higher standard and delivering dependable, professional service at every vessel call.
What this Means for Our Customers
ISO 9001:2015 certification provides our customers with confidence that:
Services are delivered using documented, repeatable processes
Risks are identified, assessed, and managed proactively
Communication is clear, traceable, and accountable
Continuous improvement is built into daily operations
Customer feedback is actively reviewed and acted upon
Safety and operational consistency are prioritized at every vessel call
This certification reinforces our commitment to professionalism, reliability, and operational excellence across all services we provide.
Our Quality Policy
Brownsville Mooring LLC is committed to providing safe, reliable, and professional line handling and dockside services that meet or exceed customer, regulatory, and operational requirements.
We achieve this by:
Maintaining a robust Quality Management System aligned with ISO 9001:2015
Training and empowering our personnel
Promoting accountability, communication, and risk awareness
Continuously improving our processes and performance
Quality, safety, and consistency guide every decision we make on the dock and beyond.
Scope of Certification
Our ISO 9001:2015 Quality Management System applies to:
Line handling and mooring operations
Operational planning and job execution
Training, safety, and compliance processes
Customer communication and service delivery
Continuous Improvement
Quality at Brownsville Mooring LLC is an ongoing effort. We regularly:
Review performance metrics and job outcomes
Conduct internal audits and management reviews
Identify opportunities for improvement
Incorporate customer and stakeholder feedback
This approach ensures we continue to raise the standard for line handling services in South Texas.